Privacy Statement

Last updated: 2026

Who We Are

This website is operated by Pinnacle Health, a physiotherapy service based at The Project Climbing Centre, Dolphin Centre, Poole, BH15 1UD.

What This Website Collects

This is a static website. It does not use a server-side contact form, user accounts, online booking, payment processing, analytics scripts, tracking pixels, advertising cookies, or a database controlled by this website.

The contact form on this website opens your own email application with a prefilled message to Pinnacle Health. The website itself does not receive, store, or process the form details before the email is sent.

If You Email Us

If you choose to send an email to Pinnacle Health, your email application and email provider will send the message. Pinnacle Health may receive personal information you include, such as your name, email address, phone number, appointment enquiry, health-related information, or any other details you decide to provide.

Please only include information that is relevant to your enquiry. If your message includes health information, it may be treated as sensitive personal data.

Why We Use Information You Send

Information sent by email is used to respond to your enquiry, arrange or discuss physiotherapy services, manage follow-up communication, and keep appropriate administrative records.

Lawful Basis

Where personal information is provided by email, Pinnacle Health will usually rely on one or more lawful bases under UK data protection law, such as taking steps at your request before entering into a service arrangement, legitimate interests in responding to enquiries and managing the clinic, or explicit consent where you choose to provide health-related information.

Cookies And Tracking

This website does not set analytics or advertising cookies. It loads Google Fonts from Google servers, so your browser may make a request to Google to display the typeface used by the site.

Sharing Information

Pinnacle Health does not sell personal information. Information you send may be shared only where needed to respond to your enquiry, provide services, comply with legal or professional obligations, or use essential service providers such as email hosting.

How Long Information Is Kept

Email enquiries are kept only for as long as needed to deal with the enquiry, provide services, maintain appropriate records, and meet legal, regulatory, or professional requirements.

Your Rights

Under UK data protection law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion, object to certain processing, restrict processing, or request a copy of information you provided in a portable format.

Contact About Privacy

To ask about privacy or your personal information, email pinnaclehealth.uk@gmail.com.

Complaints

If you are unhappy with how your personal information is handled, you can contact Pinnacle Health first. You also have the right to complain to the UK Information Commissioner's Office.

ICO website: ico.org.uk/make-a-complaint